## Introduction
Happy Holiday Tech Pty Ltd (ABN 13 696 928 382) trading as WagglTail ("we," "us," or "our") operates the WagglTail mobile application and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian laws.
By using WagglTail, you consent to the collection and use of your information as described in this Privacy Policy.
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## 1. Information We Collect
### 1.1 Information You Provide
- **Account Information:** Username, email address, password, age confirmation (for age verification)
- **Profile Information:** Display name, bio, profile photo, pet information
- **Content:** Posts, photos, videos, comments, messages, reviews
- **Pet Profiles:** Pet names, species, breeds, photos, co-ownership details
- **Marketplace Data:** Product listings, service offerings, business details, payment information
- **Location Data:** When you tag locations or search for pet-friendly places
- **Communications:** Messages you send through our platform, customer support inquiries
### 1.2 Automatically Collected Information
- **Device Information:** Device type, operating system, unique device identifiers
- **Usage Data:** Features used, time spent, interactions, search queries
- **Log Data:** IP address, access times, app crashes, performance data
- **Location Information:** Approximate location based on IP address (with your permission)
- **Camera and Photo Library:** Access when you upload photos or videos (with your permission)
### 1.3 Information from Third Parties
- Payment processors (Stripe) for marketplace transactions
- Social media platforms if you choose to link accounts
- Public databases for business verification (sellers only)
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## 2. Age Verification and Child Safety
In compliance with Australian social media legislation and the Online Safety Act 2021:
- **Minimum Age:** Users must be at least 16 years of age
- **Age Verification:** We verify age during account creation and may request additional verification
- **Verification Records:** Age verification data is securely stored for compliance purposes
- **Account Termination:** Accounts found to be under 16 will be immediately terminated
- **Parental Notification:** We may notify parents/guardians if we discover underage users
- **No Child Data:** We do not knowingly collect information from children under 16
If you believe a user is under 16, please report to: admin@happyholidaytech.com
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## 3. How We Use Your Information
We use your information for the following purposes:
### 3.1 Service Provision
- Create and manage your account
- Enable social features (posts, comments, messaging, follows)
- Facilitate marketplace transactions between buyers and sellers
- Process payments and manage orders
- Display pet-friendly places and reviews
- Provide customer support
### 3.2 Personalization
- Customize your feed based on interests and pet preferences
- Recommend content, users, and places
- Show relevant marketplace listings
### 3.3 Safety and Security
- Verify user identity and prevent fraud
- Detect and prevent spam, abuse, and illegal activity
- Enforce our Terms of Service and Community Guidelines
- Protect intellectual property rights
### 3.4 Communications
- Send notifications about activity on your account
- Provide updates about orders and transactions
- Send service announcements and policy updates
- Respond to your inquiries
### 3.5 Analytics and Improvement
- Analyze usage patterns to improve our Service
- Conduct research and development
- Monitor and analyze trends
### 3.6 Legal Compliance
- Comply with legal obligations including age verification requirements
- Respond to legal requests and prevent harm
- Enforce our agreements
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## 4. Information Sharing and Disclosure
We do not sell your personal information. We share information in the following circumstances:
### 4.1 Public Information
- Your profile, posts, comments, and reviews are visible according to your privacy settings
- Public posts may be visible to all users and searchable
- Marketplace listings are publicly visible
### 4.2 With Other Users
- Direct messages with users you communicate with
- Co-owners of pet profiles you create
- Buyers and sellers in marketplace transactions (name, contact info for order fulfillment)
- Return request information shared between buyers and sellers (photos, descriptions, tracking information)
### 4.3 Service Providers
- Cloud hosting (Firebase/Google Cloud Platform)
- Payment processing (Stripe)
- Analytics services
- Customer support tools
- Content delivery networks
### 4.4 Business Transfers
- In connection with a merger, acquisition, or sale of assets
- Users will be notified of any change in ownership
### 4.5 Legal Requirements
- To comply with laws, regulations, or legal processes
- To respond to government requests
- To protect rights, property, or safety
- To enforce our Terms of Service
### 4.6 With Your Consent
- When you explicitly authorize us to share information
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## 5. Data Security
We implement industry-standard security measures to protect your information:
- **Encryption:** Data encrypted in transit (TLS/SSL) and at rest
- **Authentication:** Secure password requirements and session management
- **Access Controls:** Limited employee access on a need-to-know basis
- **Monitoring:** Regular security audits and vulnerability assessments
- **Incident Response:** Procedures for detecting and responding to breaches
- **Payment Security:** PCI-DSS compliant payment processing through Stripe
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
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## 6. Your Rights and Choices
Under Australian privacy law, you have the following rights:
### 6.1 Access and Correction
- Access your personal information through account settings
- Update or correct inaccurate information
- View all your data in-app
### 6.2 Deletion
- Delete your account and associated data
- Request deletion of specific content
- Note: Some information may be retained for legal compliance
### 6.3 Privacy Settings
- Control who can see your posts (Public, Friends, Private)
- Manage who can message you
- Control location sharing
- Manage notification preferences
### 6.4 Marketing Communications
- Opt out of promotional emails through in-app settings or unsubscribe links
- Manage push notification settings
- Control marketing preferences at any time
### 6.5 Data Access
- Access your personal information through account settings
- View your profile, posts, messages, and marketplace data in-app
- Request a copy of your data by contacting admin@happyholidaytech.com
- We will provide your data within 30 days in a reasonable format
### 6.6 Complaints
- Lodge a complaint with us at admin@happyholidaytech.com
- Contact the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, contact us at admin@happyholidaytech.com or use in-app settings.
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## 7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., age verification records, transaction records)
- Resolve disputes and enforce agreements
- Prevent fraud and abuse
### Retention Periods
- **Active accounts:** Duration of account plus 90 days
- **Deleted accounts:** Permanently deleted immediately upon request
- **Age verification records:** 7 years (for dispute resolution and regulatory compliance)
- **Transaction records:** 7 years (exceeds ATO minimum of 5 years, follows best practice)
- **Backup systems:** Up to 90 days
- **Legal hold:** Indefinitely when required by law
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## 8. International Data Transfers
Your information may be transferred to and processed in countries outside Australia, including:
- United States (Firebase, Google Cloud Platform, Stripe)
- Other countries where our service providers operate
We ensure appropriate safeguards are in place:
- Standard contractual clauses
- Privacy Shield frameworks (where applicable)
- Service provider agreements requiring equivalent protection
By using WagglTail, you consent to these transfers.
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## 9. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and keep you logged in
- Remember your preferences
- Analyze usage and improve our Service
- Provide security features
You can manage cookie preferences through your device settings, but some features may not function properly if disabled.
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## 10. Third-Party Links and Services
Our Service may contain links to third-party websites, services, or content. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Third-party services we integrate with:
- Stripe (payment processing)
- Google Maps (location services)
- Firebase (infrastructure)
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## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- Legal or regulatory requirements
- New features or services
We will notify you of material changes by:
- Posting the updated policy in the app
- Sending an email notification
- Displaying an in-app notification
Continued use after changes constitutes acceptance of the updated policy.
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## 12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information:
**Happy Holiday Tech Pty Ltd**
ABN: 13 696 928 382
Email: admin@happyholidaytech.com
Privacy: admin@happyholidaytech.com
Support: admin@happyholidaytech.com
Safety Issues: admin@happyholidaytech.com
**Mailing Address:**
UG6, 7 Rutledge St
Eastwood, NSW 2122
Australia
**Australian Privacy Commissioner:**
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
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## 13. Specific Provisions for Marketplace Users
If you use our marketplace features as a buyer or seller:
### 13.1 Seller Information
- Business name, ABN/ACN (if applicable)
- Bank account details (processed securely by Stripe)
- Business verification documents
- Product/service listings and pricing
### 13.2 Buyer Information
- Shipping address
- Payment information (processed by Stripe, not stored by us)
- Order history and preferences
### 13.3 Transaction Data
- Shared between buyers and sellers for order fulfillment
- Retained for 7 years for tax and legal compliance
- Used for dispute resolution and fraud prevention
### 13.4 Reviews and Ratings
- Publicly visible and associated with your profile
- Cannot be deleted but can be responded to
- Subject to our content moderation policies
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**Built with ❤️ for pet owners everywhere** 🐾